Questions, answered

A logic puzzle game of small themed mysteries. You place a cast of characters on a map, one per row and column, using a few clear clues. When the grid is solved, the story ends with a reveal.

Each case gives you a small cast and a map split into rooms, corners or garden beds. Place every character so there is exactly one in each row and each column, and follow the clues. Tap a clue to light up the squares it allows. When the last piece fits, you get the reveal.

The how to play guide walks through the rules, every clue type and a full example case.

Never. Every case has exactly one culprit, and every clue means exactly one thing ("beside" always means sharing an edge in the same region, with no wall or boundary between). Follow the clues and logic always gets you there.

They range from a 4×4 tutorial to Easy (5×5), Medium (6×6), Hard and Expert (7×7). An Easy case takes a few minutes and a Hard one takes about 15 to 20. Every case can be solved by logic with no guessing.

Ask for a hint. Hints are free with no cap, and they read your own board. First a nudge where to look, then why it rules squares out, and when a suspect has only one square left, a hint can place them. Hints never cost anything and don't lock anything.

Beside always means sharing an edge in the same outlined region: directly above, below, left or right, with no wall or boundary between. Diagonals never count. Every clue word has one fixed meaning, and the glossary behind the ? on every board lists them all. So does the clue glossary on this site.

Three at launch. Ashcombe Manor is a wry, never gory whodunit. The Cat Café is small crimes and big personalities. Gardoku is trouble in a walled garden. All three play by the same fair rules.

Every Monday at 09:00 UTC, starting 28 September 2026. Every Monday case is free when it arrives and stays free after that; older ones wait for you in the app's Casebook. You can turn on a reminder in the app if you like. There are no streaks and no guilt if you miss a week.

Five cases in one world, running from Easy to Expert. A pack is $0.99, and it's yours for good.

Yes. There's a free case every week, new packs roughly every month and about one new world a season.

Yes. Download it and your first 25 cases are free, tutorial included, across all three worlds. A new case arrives every Monday and stays free too. Packs of 5 cases are optional.

A pack is 5 cases in one world. Each pack costs $0.99, and once you buy it, it's yours for good. The Launch Collection ($3.99) gets you all 6 launch packs, 30 cases in total. New packs arrive roughly every month and are sold separately. US prices shown; your store shows the price in your currency.

The tutorial, the free cases and every Monday case stay free.

No to both. There are no ads of any kind, and hints are always free.

No. Hints are free, with no daily cap and nothing to pay. See What if I get stuck?.

Purchases go through Apple or Google, so they handle refunds. On iPhone, go to reportaproblem.apple.com. On Android, use your Google Play order history. The steps are on the support page.

If a purchase went through but didn't arrive in the app, contact us first with your support code and we'll fix it.

No. There is no login. The app gives you an anonymous ID so your purchases are tied to you, not to an email address.

Sign in to the same Apple Account or Google account you bought with, install Dokuverse and tap Settings → Restore purchases. Your packs come back with that account.

Bought on a different account, or something still missing? Contact support with your support code and we'll sort it out.

It's a short code like DKV-XXXX-XXXX that identifies your purchases without any personal details. Find it in the app under Settings → Support code and tap to copy it. Include it when you contact us.

No. As long as the phone is signed in to the same Apple Account or Google account, your packs come back with it. If anything is missing, tap Settings → Restore purchases.

Yes. The tutorial, the free cases and packs you've unlocked are on your phone and play without a connection. You need a connection to download the new Monday case and to buy a pack.

As little as we can: an anonymous ID, your purchase records (via Apple, Google and our payment processor RevenueCat) and basic usage stats to improve the game. No name, no email unless you write to us, and no advertising tracking. See the privacy policy for details.

Use the support form, choose "Privacy or data request" and include your support code. We'll answer within one month.

It's out now on iPhone and Android, free to download. It's built for phones.

English at launch. More languages are planned.

The mysteries are cozy: no gore, no ads and no chat or social features. The Murder world deals with a whodunit in a light, storybook way. Check the age rating on the store listing. Purchases follow your device's parental controls (Ask to Buy on iPhone, Family Link on Android).

A14A B.V., a small studio in the Netherlands.