Who we are
Dokuverse is made by A14A B.V., a company registered in the Netherlands (“we”, “us”). We are the controller of the personal data described here. You can reach us at support@dokuverse.com or through the support page. [registered address and KvK number]
The short version
- There is no account and no login. The app uses an anonymous ID instead of your name or email.
- Apple or Google process your payments. We never see your card details.
- We collect crash reports and basic usage stats to fix bugs and improve the game.
- No ads, no advertising IDs, no tracking across apps, and we never sell data.
- This website sets no cookies and runs no analytics.
What we collect and why
The anonymous player ID
When you first open the app it creates a random ID. It is stored on your phone and in your platform account (iCloud key-value storage on iPhone, Block Store and backup on Android) so it comes back when you reinstall or move to a new phone. Our server uses it to keep your credit balance and the packs you have unlocked. Your support code (DKV-XXXX-XXXX) is a short form of this ID.
Purchases and unlocks
When you buy credits, Apple or Google take the payment. We receive a record of the purchase (product, price, date, store transaction ID) through our payment processor RevenueCat, linked to your anonymous ID. We record which packs you unlock and how many credits you have left. We never receive your name, card details or billing address.
Crash reports
If the app crashes, it sends a crash report to Sentry: the error, the app version, device model and operating system version, linked to your anonymous ID. We use it to find and fix bugs.
Basic usage statistics
The app sends a small set of events to [analytics provider], such as finishing the tutorial, solving or leaving a case, using a hint, and buying or spending credits. We use them to see which cases are too hard, whether hints help, and whether the weekly case works. They are linked to your anonymous ID, never to your name, and contain no advertising identifiers.
Support messages
If you write to us, we receive your email address, your message, and anything else you choose to include, such as your support code, phone type, app version or a store order number. Messages from the website form are delivered to our inbox through Resend, an email delivery service. We use this only to answer you.
This website
Our web server keeps short-lived technical logs (IP address, time, page requested, browser type) to keep the site running and to stop abuse, such as limiting how many support messages one address can send.
What we don't collect
No name, no location, no contacts, no photos, no advertising IDs, and no cookies on this website. The app has no chat or social features.
Legal bases
| Data | Why | Legal basis (GDPR art. 6) |
|---|---|---|
| Anonymous ID, purchases, unlocks | Give you the credits and packs you bought, on every phone | Performance of a contract |
| Crash reports | Find and fix bugs | Legitimate interest |
| Usage statistics | Improve cases, hints and the weekly case | Legitimate interest |
| Support messages | Answer you | Legitimate interest, or contract where it concerns a purchase |
| Website logs | Security and abuse prevention | Legitimate interest |
Purchase records are also kept to meet our tax and accounting obligations (legal obligation).
Processors and international transfers
We use these services to run Dokuverse. Each processes data only on our instructions.
- Apple and Google: app distribution and payments, under their own terms and privacy policies.
- RevenueCat (United States): purchase records.
- Sentry: crash reports. [hosting region]
- [analytics provider]: usage statistics. [hosting region]
- Resend (United States): delivery of support messages from this website.
- Our hosting provider: the website and game server. [provider and region]
Where data goes outside the European Economic Area, the transfer is covered by the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
How long we keep it
- Anonymous ID, credit balance and unlocks: while you use the game, so your purchases keep working. Ask us and we delete them.
- Purchase records: 7 years, as Dutch tax law requires.
- Crash reports: [90 days].
- Usage statistics: [13 months], then deleted or aggregated.
- Support messages: up to 2 years after your last message.
- Website logs: up to 30 days.
Your rights
Under the GDPR you can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Because we don't know your name, we find your data through your support code.
To make a request, use the support form, choose “Privacy or data request” and include your support code, or email support@dokuverse.com. We answer within one month. Deleting your data also deletes your credit balance and unlocks, and we can't undo that.
Children
Dokuverse has no ads, chat or social features and collects no names or contact details from players. The age rating is [to be confirmed on the store listings]. Purchases follow your device's parental controls (Ask to Buy on iPhone, Family Link on Android). If you believe a child has sent us personal data through support, contact us and we will delete it.
Complaints
If you're unhappy with how we handle your data, please tell us first. You also have the right to complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens (opens the authority's site) ↗, or to the authority where you live.
Changes
If we change this policy we will update this page and the date at the top. For significant changes we will also tell you in the app.
This is a draft pending legal review. Highlighted items are still to be confirmed.