Help with Dokuverse
Most questions are answered in the FAQ. If something's wrong with a purchase or a case, send us a note. A person reads every message, usually within 2 working days.
Quick fixes
Restore on a new phone
- On the new phone, sign in to the same Apple ID (iPhone, with iCloud on) or Google account (Android, with backup on).
- Install Dokuverse.
- Open Settings → Restore purchases.
Your credits and packs come back with your Apple or Google account. Didn't work? Send us your support code from the old phone if you still have it, or your store order number.
Refunds
Apple and Google handle all payments, so refunds go through them.
- iPhone: reportaproblem.apple.com (opens Apple's site)
- Android: Google Play → Payments & subscriptions → Budget & history, then choose the order and “Request a refund”. See the Google Play help center (opens Google's help center).
If something went wrong with a pack or credits, tell us first. We can usually fix it faster.
Find your support code
- Open Dokuverse and tap the gear icon (Settings).
- Tap Support code. It looks like
DKV-XXXX-XXXX. - Tap Copy and paste it into the form below.
It lets us find your purchases without your name or email.